Thursday, 9 August 2012

Right Blog This Time

Well I've finally remembered to post to the correct blog this time around. I intended my last three posts on my Invisible Me Blog for this one.

Well, my saga with PC World, has entered the next phase.

To recap:

1 - July 29th placed order for Google Nexus 7 Tablet on pre-order when it was due in. At that time the estimate for stock was the 10th August.

2 - July 30th order processed and money charged to bank account.

3 - July 31st money paid to PC World from bank account.

4 - August 2nd 'in stock' on website for immediate delivery/pick up.

5 - August 3rd contacted PCW because item had been 'in stock' for almost 48 hours and no update to estimate for dispatch/delivery, still showing 'out of stock' on order page in My Account section.

6 - August 4th, order page changed to delivery in 3 - 5 working days. Mon 08/09

7 - Got phone message (and email) from customer service saying tablet would be with my this week, dispatch on Monday.

8 - Monday no change, Tuesday no change, Wednesday morning no change.

9 - Wednesday afternoon receive email with tracking number for Royal Mail, dispatched this afternoon. 8th not 6th. Just took a week since stock came in to dispatch, is that really, 'as soon as stock is available' that my order page has stated since the 29th.  Also dispatched the 8th not the 6th as my order page still states.

10 - Delivery? Who knows. Could most possibly be next week now or Saturday if RM is quick from depot to here.

I have bought many items from PCW in the past ten years or so but this is the first time I've dealt with them online. I prefer in-store at the moment.